Shop Policy

Terms and Conditions:

RETURN, EXCHANGE & ORDER POLICY

Returns & Exchanges

Returns and exchanges are considered on a case-by-case basis and must be approved by Rose Shadow Collection before any merchandise is returned.

Please contact us before sending an item back. Approval of a return for one item or order does not authorize the return of any additional items or orders.

Items returned without prior authorization may not be eligible for a refund, exchange, or store credit.

Made-to-Order Items

Made-to-order items are final sale and non-returnable. This includes, but is not limited to:

Stickers and sticker sheets

Cardstock dashboards

Sticker paper dashboards

Vellum dashboards

Acetate dashboards

Any other items made specifically according to the size, material, or option selected at checkout

Please carefully review all sizes, materials, quantities, and other selections before completing your order.

Made-to-order items cannot be returned or exchanged because the customer selected the incorrect size, material, or option when placing the order.

If you ordered the correct item or size and Rose Shadow Collection made a fulfillment error and sent something different from what was ordered, we will correct the error and provide the appropriate replacement at no additional cost.

Size Changes & Order Modifications

We do not accept size changes or other order modifications after an order has been placed.

Please verify your planner size and all product selections before completing checkout. If an incorrect size is selected when placing an order, the order cannot later be changed, returned, or exchanged on that basis.

If you need a different size after your order has been placed, a new order must be placed for the correct size.

Cancellations

Cancellations are accepted only within 24 hours of placing an order, unless the product listing states that the item is non-cancellable, such as certain preorder or presale items.

After the cancellation period has passed, the order cannot be cancelled.

Shipping Address

It is the buyer's responsibility to provide a complete and correct shipping address before completing checkout.

Rose Shadow Collection is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us because an incorrect or incomplete address was provided, the customer is responsible for any additional shipping charges required to resend the package.

Processing Times

Current processing times are posted on individual product pages and/or in the shop banner.

Processing times may vary during new releases, sales, presales, holidays, and periods of high order volume. If we experience a significant delay beyond our stated processing time, customers will be notified by email.

Please note that processing time and carrier transit time are separate. Once an order has been transferred to the shipping carrier, delivery time and tracking updates are controlled by the carrier.

Delivered or Missing Packages

Rose Shadow Collection is not responsible for packages that have been marked Delivered by the shipping carrier but are subsequently missing due to carrier misdelivery, theft, or loss after delivery.

Customers are responsible for contacting the shipping carrier and opening an investigation regarding packages marked Delivered but not received.

Damaged, Defective, Missing or Incorrect Items

Please inspect your order when it arrives.

Any manufacturing defect, item damaged prior to shipment, missing item, or item incorrectly fulfilled by Rose Shadow Collection must be reported within 10 days of the carrier's recorded delivery date.

If Rose Shadow Collection sends an incorrect item or size, or an item has a manufacturing defect or was damaged before shipment, we will provide an appropriate replacement at no additional cost.

Photographs of the merchandise and packaging may be required so that we can verify the issue.

Rose Shadow Collection is not responsible for damage caused by USPS, UPS, FedEx, or any other shipping carrier while a package is in transit. Carrier damage is not considered a manufacturing defect or Rose Shadow Collection fulfillment error and is not eligible for replacement under this policy.

Incorrect Size or Product Selection

Customers are responsible for reviewing their selections before checkout.

Receiving the size, material, color, style, or product that was selected when the order was placed does not constitute receiving an incorrect item.

If Rose Shadow Collection fulfills the item exactly as ordered, it cannot be returned or exchanged because the customer later determines that a different size, material, or product was needed.

Return Authorization

Any return approved by Rose Shadow Collection applies only to the specific item(s) and order(s) included in that approval.

Additional merchandise may not be added to an authorized return without receiving prior approval.

Sending merchandise back to Rose Shadow Collection does not automatically entitle the sender to a refund, exchange, replacement, or store credit.